Conversational Transformation

Book launched! It was a very busy May and will be an even busier June. We're glad to have you here—keep talking!

We come to our chapter on the foundational method for conversational analysis, the Four Rs.

We tell the story of our own journey from over-determined software factory to today's feature factories.

We're glad to have you here—keep talking!

We reflect on how we struggled with agile adoption and accountability in our teams and how we learnt to study and improve our conversations.

We reach into the archives for an interview with Matthew Skelton and Manuel Pais, authors of the definitive guide to optimizing software team structures: Team Topologies.

We're glad to have you here—keep talking!

We welcome a guest today - Mark Davis, the Cultural Negotiator.

What we're doing these days is not "remote working"—we have people ill, kids at home, and no option to work from a cafe.

Switching to remote working means big shifts in the communication patterns of our teams, and the tools we use to do that make some things harder and others easier—they have different "affordances".

Active Listening is very useful for normal conversations and meetings, but even more valuable when everyone's remote.

The Cynefin framework gives you a way to categorize known and unknown information and figure out how to approach and change your work appropriately.